In this half-day workshop at UXPA 2020 , designer from 18F will break down the process of improving government forms through case studies from our work with state and federal government and hands-on activities using real-world government forms. We’ll share tips and tricks used to make government forms more human-centered, we’ll discuss the front and back of house processes forms are a part of, and share tools that will help teams working on forms to improve their work immediately.